SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Teetan Storage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://teetanstorge.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Color as in the picture. I liked it.
Small, all norms
Handbag is very beautiful, the color is dusty pink, the packaging is excellent (box, package, dust, inside handbag bags with air), delivery is fast. Thank you very much to the store. I recommend to buy.
I really liked the handbag, what you need for walking and cultural visits.
As described
Bag just super
A beautiful bag, although the box was mint, but the air bag saved! I recommend
Rýchle adding, but Malá for tú cenu
Very cool bag, really liked, neat, stylish look.
Really liked
Super Bag
very good
Oooochen cool bag. I really liked it!
The product is wonderful, tracked all the way!
Foarte frumoasă, imi place, însă mă așteptam puțin mai mare să fie. Dar cu așa preț este foarte ok.
Very well packaged, I like I am very satisfied I agree.
Vibirala Druzhina, and so Soby, yak na Mene povna fignya. In the middle of the package.
Handbag is beautiful, odorless, but sooooo small. Just throw with you a phone, keys, a small purse and lipstick) nothing else will fit! But still the purchase is happy! Walked 2 months
Girl really liked the bag
Pretty, small handbag
Handbag Super!!! Live even better than in the picture. Packed in a box + blown filler inside + Cover outside, I'm impressed with the accuracy of the packaging. Delivery podupset-44 days
I really liked the bag, but there is one but when transporting the bag began.
Just as expected........nice
The parcel reached Sochi in 1.5 months. Tracked. Bag Super!!! Thank you store
I liked the bag, all as in the description. But the box is not very well packed all the crumpled came, the good is all left intact.