SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of Teetan Storage (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://teetanstorge.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I did. Unsure it's skin actually, but time will show. In general, a good backpack.
I'm happy with the backpack Came in a branded box and package, inside were air bags. Very good!
I join all the delighted reviews. The backpack is functional and roomy, despite the small size. Delivery fast, Courier.
The backpack is just a class! very beautiful and roomy. A whole and safe one came in. Delivery is fast, there were no gifts. In general, everything is super. Bought for 2000 with kopecks
Ordered May 2, received May 26 and then from the second time. Delivery sdek. the backpack looked better than in real life. Made neatly, roomy, packed very well, the accessories are protected, inside a lot of paper.
Very cool backpack
A small neat backpack, nothing superfluous. I don't think the skin...
Everything is super!
Very cool backpack, went a month and a half. Leather, but the helmets are probably not. Packed was just at the highest level! Thank you
The bag is wonderful, leather. Came quite quickly in connection with the latest events. Thank you.
It was exactly a month
The backpack is small, but very roomy. the delivery is super fast. Thank you!!!
The backpack is beautiful, stylish, all as in the photo and in the description. Sewing factory, very neat, there is nothing to complain about. I knew that the bag is not big, but still a little upset for such a price of $33,18 it is not enough. Leather is it not clear, there was a bag for 2 months. But I think that here both the new year and the virus played a role. The parcel came a few days later, the store was active communication
The backpack is cool. As a gift to the handkerchief. Thank you!
Super Bag! Fully corresponds to the description!
A wonderful backpack, delivery of SDEC lightning fast, with the store to communicate the need was not.
Perfect .. Is much more beautiful than the photos Well packed thank you for toast!!
Neat small backpack-handbag. I order a second time, already for a friend, and everything is fine as in the first order!
The backpack came very quickly, the skin is natural, soft! The accessories are beautiful! Very stylish and neat!
Backpack is just a bomb, came in for 4 days, checked on the skin, does not burn a probe
I like, comfortable, roomy
Delighted with the backpack, super. Packing 5 +
The only issue i had with the backpack is that the color from the strap got out a bit on my t-shirt when it rained . Other than this i'm pleased with the purchase. Highly recommended the store. Fast shipping